Restaurant Shift Supervisor

About the role

The role involves ensuring proper greeting, seating, and serving of guests, resolving complaints, managing cash and credit card transactions, maintaining facility and equipment, monitoring food temperatures, training employees, and communicating with the Manager on Duty.

Responsibilities

• Ensures proper greeting, seating, and serving of guests.
• Resolves guest complaints effectively.
• Manages cash, credit card information, and guest checks.
• Maintains proper control of the facility and equipment through preventive maintenance, repairs, and adherence to safety and sanitation requirements.
• Maintains proper food temperatures to reduce foodborne illness risks.
• Trains employees during shifts to ensure proper performance.
• Takes responsibility for verifying that all menu items are prepared and served according to standards.
• Anticipates and corrects system breakdowns to enhance guest satisfaction.
• Communicates with the Manager on Duty and coworkers about product/service deficiencies, equipment, safety problems, etc.
• Manages change fund, cash register, and guest check control.

Requirements

• Basic skills in sanitation, safety, and customer service.
• In-house training provided.
• Must be trustworthy and reliable.
• Must be able to communicate clearly.
• Must be able to coordinate multiple tasks simultaneously.
• Must have high levels of mobility and flexibility.
• Must be able to work irregular hours under heavy stress/pressure during peak times.
• Must possess a high level of coordination.
• Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
• Must be able to fit through an opening 30 inches wide.
• Requires frequent reaching, bending, pushing, and pulling.
• Exposure to heat, steam, smoke, cold, and odors.
• Requires continual standing and walking.

Qualifications

The ideal candidate should have a high school diploma or equivalent, basic culinary skills, and experience in a fast-paced environment. Previous restaurant experience is preferred but not required.

Skills

• Customer service skills
• Attention to detail
• Ability to work independently and as part of a team
• High level of physical stamina and mobility

Benefits

• Comprehensive health benefits including medical, dental, vision, and more.
• 401(k) retirement savings with company match.
• Flexible schedule.
• All-you-can-eat pancakes and meal discounts.
• Employee discount program.
• Development pathway: step-by-step process to grow your career.
• 3 college credits for completing manager training.

Pay

Competitive pay with service award incentive.

Schedule

Get paid daily through Daily Pay!

Perks

• Immediate family members are also eligible for educational assistance with DeVry University, including complimentary laptops.
• Employee discount program.
• Development Pathway: step-by-step process to grow your career.

Company Information

Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to its ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering homestyle goodness.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Title

Restaurant Server