Restaurant Shift Supervisor
About the role
The role involves ensuring proper greeting, seating, and serving of guests, resolving complaints, managing cash and credit card transactions, maintaining facility and equipment, monitoring food temperatures, training employees, and communicating with the Manager on Duty.
Responsibilities
- Ensures proper greeting, seating, and serving of guests.
- Resolves guest complaints effectively.
- Manages cash, credit card information, and guest checks.
- Maintains proper control of the facility and equipment.
- Makes sure food temperatures are monitored to prevent foodborne illnesses.
- Trains employees during their shifts.
- Takes responsibility for verifying that all menu items are prepared and served according to standards.
- Anticipates and corrects system breakdowns to ensure guest satisfaction.
- Communicates with the Manager on Duty and coworkers about product/service deficiencies, equipment, safety problems, etc.
- Manages change fund, cash register, and guest check control.
Requirements
- Basic skills in sanitation, safety, and customer service.
- Ability to communicate clearly.
- Ability to coordinate multiple tasks simultaneously.
- High level of mobility and flexibility.
- Ability to work irregular hours under heavy stress/pressure during peak times.
- Must be able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Must be able to fit through an opening 30 inches wide.
- Frequent reaching, bending, pushing, and pulling required.
- Exposure to heat, steam, smoke, cold, and odors.
- Continual standing and walking.
Qualifications
- Must be trustworthy and reliable.
- Must be able to handle payment of guest checks and operate a cash register.
- Must have high levels of coordination.
Skills
- Customer service skills.
- Ability to manage cash and credit card transactions.
- Knowledge of food safety and sanitation practices.
- Effective communication skills.
- Ability to multitask and work under pressure.
- Physical stamina and strength.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- Flexible schedule.
- All-you-can-eat pancakes and meal discounts.
- Employee discount program.
- Development pathway with 3 college credits for manager training.
Pay
Competitive salary with potential for advancement and service award incentives.
Schedule
Immediate availability is required due to the nature of the position.
Perks
- Immediate family members are also eligible for educational assistance with DeVry University, including complimentary laptops.
- Get paid daily through Daily Pay!
- Opportunity for advancement within the company.
Company Information
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins is known for its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its recently remodeled restaurants designed to enhance efficiency and guest satisfaction. Perkins is committed to guest satisfaction and offers a unique service and experience that sets it apart from competitors.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.