Restaurant Shift Supervisor
About the role
The role involves ensuring proper greeting, seating, and serving of guests, resolving complaints, managing cash and credit card transactions, maintaining facility and equipment, monitoring food temperatures, training employees, and taking responsibility for the accuracy and quality of menu items.
Responsibilities
- Ensures proper greeting, seating, and serving of guests.
- Resolves guest complaints effectively.
- Manages cash, credit card information, and guest checks.
- Maintains proper control of the facility and equipment through preventive maintenance, repairs, and adherence to safety and sanitation requirements.
- Makes sure food temperatures are monitored during handling to prevent foodborne illnesses.
- Trains employees during shifts to ensure proper performance.
- Takes responsibility for verifying that all menu items are prepared and served according to standards.
- Anticipates and corrects system breakdowns to enhance guest satisfaction.
- Communicates with the Manager on Duty and coworkers about product/service deficiencies, equipment, safety issues, etc.
- Manages change fund, cash register, and guest check control.
- Ensures consistent guest satisfaction and cost controls.
Requirements
- Basic skills in sanitation, safety, and customer service taught through in-house training.
- Trustworthy; reliable for handling guest checks and operating cash registers.
- Clear communication skills.
- Ability to manage multiple tasks simultaneously.
- High level of mobility and flexibility.
- Ability to work under heavy stress and pressure during peak times.
- High level of coordination.
- Able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Able to fit through an opening 30 inches wide.
- Continual standing and walking required.
Qualifications
- Must be able to communicate clearly.
- Must be able to coordinate multiple tasks simultaneously.
- Must have high level of mobility/flexibility.
- Must be able to work irregular hours under heavy stress/pressure during peak times.
- Must possess a high level of coordination.
- Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Must be able to fit through an opening 30 inches wide.
- Requires frequent reaching, bending, pushing, and pulling.
- Exposure to heat, steam, smoke, cold, and odors.
Skills
- Customer service skills.
- Problem-solving abilities.
- Attention to detail.
- Time management.
- Physical stamina and strength.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- All-you-can-eat pancakes and meal discounts.
- Employee discount program.
- Development pathway: step-by-step process to grow career.
Pay
Competitive pay with service award incentive.
Schedule
Flexible schedule.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- All-you-can-eat pancakes and meal discounts.
- Employee discount program.
- Development pathway: step-by-step process to grow career.
Qualifications
- Must be able to communicate clearly.
- Must be able to coordinate multiple tasks simultaneously.
- Must have high level of mobility/flexibility.
- Must be able to work irregular hours under heavy stress/pressure during peak times.
- Must possess a high level of coordination.
- Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Must be able to fit through an opening 30 inches wide.
- Requires frequent reaching, bending, pushing, and pulling.
- Exposure to heat, steam, smoke, cold, and odors.
Skills
- Customer service skills.
- Problem-solving abilities.
- Attention to detail.
- Time management.
- Physical stamina and strength.
Company Information
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful, and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.