Restaurant Shift Leader

About the role

The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands‑on as needed, partners with the management team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Reports to: Restaurant General Manager.

Responsibilities

• Demonstrates self‑awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on guests, team, and restaurant operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English required; Spanish comprehension helpful.