Restaurant Shift Leader

About the role

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Responsibilities

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• A high school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

• High school diploma or equivalent.
• Previous fast food restaurant experience.
• Communication in English and Spanish.
• Leadership skills.
• Confidentiality and stakeholder communication.
• Willingness to learn all areas of restaurant operations.
• Positive attitude and genuine desire to serve others.
• Strong communication skills.
• Self-motivation and action orientation.
• Learning attitude.
• Accountability and issue resolution.
• Reliable transportation and availability for various shifts.
• Physical capabilities to perform job duties.

Skills

• Self-awareness and motivation.
• Feedback seeking and acceptance.
• Brand standards understanding.
• Team support creation.
• Guest interaction and issue resolution.
• Employee treatment.
• Sales and labor tracking.
• Cash handling adherence.
• Cleanliness and safety maintenance.
• Shift operation planning and execution.
• Cost control and resource utilization.
• Empathy, fairness, and teamwork.
• Talent identification and development.
• Financial understanding.
• Operational excellence management.
• Labor law and regulation compliance.
• Hands-on support.

Benefits

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, vision insurance.
• Paid time off.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People-first culture.
• Authentic, values-based leadership.

Pay

Details about pay will be provided upon interview.

Schedule

Schedule details will be provided upon interview.