Restaurant Shift Leader

Job Summary

Earn $20 to $22 plus tips! - Based on skills and qualifications! Potbelly Sandwich Shops seeks Shift Leaders to join their team. Join us in building the Potbelly Nation!

About the Role

Potbelly was founded in 1977 and now operates more than 400 shops across the United States. As a Shift Leader, you'll lead and develop associates to ensure outstanding product quality and customer service.

Responsibilities

• Lead and develop associates to execute outstanding product quality and customer service.
• Manage and organize the line and delegate duties to Associates.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Requirements

• Nonexempt travel requirements: Rarely
• Must have the ability/stamina to work a minimum of 40 hours a week.
• Must be able to work a minimum of 2 opens and/or closes per week.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Must be able to work in a fast-paced, high-volume, customer-focused restaurant environment.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Ability to comprehend and communicate in English via verbal and written communication.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Ability to train and coach others.
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.

Skills

• Leadership skills.
• Team-player.

Benefits

Comprehensive medical, dental, and vision benefits along with group life insurance for eligible salaried and hourly employees.

Pay

$20 to $22 plus tips!

Schedule

Shifts vary based on the location and needs of the franchisee.