Restaurant Shift Leader

Job Summary

Earn $15.50 to $17 plus tips! - Based on skills and qualifications! Potbelly Sandwich Shops seeks Shift Leaders who embody our values and drive our mission to make people happy through good vibes and delicious food.

About the Role

Potbelly got its start in 1977 as a small antique store that grew into a beloved neighborhood sandwich shop. Today, we serve up delicious food in over 400 shops across the United States, committed to making people happy through great food and positive experiences.

Responsibilities

• Leads and manages associates to ensure outstanding product quality and customer service.
• Manages and develops associates to execute shift operations effectively.
• Follows standard Potbelly operating policies and procedures, focusing on areas like security, food safety, and customer service.
• Empowers associates to make customers delighted and promotes sales through the marketing plan.
• Controls food costs, labor, waste, and cash on the shift.
• Trains and coaches associates to improve performance and maintain cleanliness.

Requirements

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree or equivalent.
• Ability to work a minimum of 40 hours a week, standing/walking for 8-9 hours per day, and sitting for 1-2 hours per day.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Ability to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Ability to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to work a minimum of 2 opens and/or closes per week.

Qualifications

• Represents Potbelly Values.
• Comprehends and communicates in English via verbal and written communication.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Strong leadership skills.
• Strong team-player.

Benefits

Job Title: Shift Leader
Department/Function: Operations
Location: Field, in Shop
Report to: General Manager/Assistant Manager
Details: Nonexempt
Travel Requirements: Rarely
General Description: Leads and behaves according to Potbelly Values. Leads shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS People, Customers Delight, Sales, and Profits.

Essential Physical Functions

• Ability to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Ability to exert well-paced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Ability to reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Ability to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Ability to tolerate higher levels of noise from music, customer and employee traffic.
• Ability to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to work in a fast-paced, high-volume, customer-focused restaurant environment.

Experience, Education And Behaviors

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree or equivalent.
• Ability to work a minimum of 2 opens and/or closes per week.
• Ability to pass a Food Safety Certification course through the Illinois Department of Public Health or the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).