Restaurant Shift Leader

Job Title

Department/Function

Location

Details

Nonexempt travel requirements: rarely.

General Description

• Leads and behaves according to Potbelly Values.
• Manages and develops associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
• Fulfills essential areas of focus including but not limited to: FOCUS People, Customers, Sales, Profits.

Essential Physical Functions

• Able to work a minimum of 40 hours a week.
• Able to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Able to exert well-paced and frequent mobility for periods of up to five hours.
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Able to reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Able to tolerate higher levels of noise from music, customer and employee traffic.
• Able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• High School degree.
• Minimum of 2 opens and/or closes per week.
• Must be able to pass a Food Safety Certification course.
• Strong leadership skills.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.