Restaurant Shift Lead - Full Time

About the Role

Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 150 locations nationwide and exciting expansion plans ahead. Known for our award-winning sandwiches, exceptional guest service, and team-oriented culture, Capriotti’s is a place where great food and great people come together. We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership. At Capriotti’s, every team member plays an important role in creating memorable guest experiences.

The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriotti’s operational standards, and delivering excellent customer service in a fast-paced restaurant environment. This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.

Location: Capriotti’s Sandwich Shop in Springfield, MO.

Responsibilities

• Supervise and support team members during daily restaurant operations
• Delegate tasks and ensure all shift duties are completed efficiently
• Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
• Provide excellent guest service and resolve customer concerns professionally
• Follow company policies for food safety, sanitation, and cash handling
• Assist with scheduling support, labor management, and inventory monitoring
• Maintain cleanliness and organization throughout kitchen and dining areas
• Support smooth shift transitions through clear communication with management
• Recognize and encourage team performance and positive contributions
• Promote a team culture built on respect, accountability, and professionalism

Requirements

• Previous experience in restaurant, food service, hospitality, or retail leadership preferred
• Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
• Strong customer service and communication skills
• Ability to lead and motivate team members in a fast-paced environment
• Excellent time management, organization, and problem-solving skills
• Dependable, adaptable, and team-oriented mindset
• Must be at least 16 years old
• Flexible schedule including nights, weekends, and holidays

Benefits

• Competitive salary (or Competitive Hourly Pay based on experience)
• Flexible schedule / Flexible scheduling (including nights, weekends, and holidays)
• Training & development / Ongoing paid training and leadership development
• Free meals
• Opportunities for advancement / Opportunities for career growth and promotion from within
• Leadership development and hands‑on management experience
• Supportive and fun team culture
• Be part of a brand known for award‑winning sandwiches and exceptional hospitality

Pay

Competitive Hourly Pay (Based on Experience)

Schedule

Job Type: Full-Time or Part-Time. Flexible schedule including nights, weekends, and holidays.