Restaurant Services Supervisor FT (Native Gathering Grounds)

About the Role

Under general direction from the Restaurant Services Manager, responsible for the daily supervision of Food and Beverage outlets in the casino. Ensures that all food and beverage operations are executed to achieve established quality, service, safety, and financial goals and objectives in accordance with all applicable laws and regulations.

Responsibilities

• Assist management to ensure guest service needs are identified and deploy resources for staff to provide excellent guest service.
• Oversee food and beverage operations and improve staff effectiveness by counseling, training, and recommending disciplinary action for employees; plan, delegate, monitor, and appraise job tasks and results in a timely manner.
• Ensure optimum staffing levels by coordinating the schedules of servers, bartenders, expediters, and bussers.
• Evaluate food and beverage operations in the casino; seek opportunities to increase food revenue, decrease expenses, and maximize department productivity without compromising guest satisfaction.
• Oversee and monitor the maintenance and sanitation of assigned food and beverage outlets and equipment to protect assets, comply with regulations, and ensure a safe work environment.
• Ensure the consistent cleanliness of dishes, service ware, and preparation utensils.
• Maintain high standards of quality, freshness, and presentation for all food prepared and served; ensure culinary offerings reflect industry standards.
• Monitor the work safety program to minimize work-related accidents.
• Host regular staff meetings to ensure communication between personnel and food and beverage operations.
• Keep leadership informed of the status of food and beverage activities by attending meetings and submitting reports.
• Assist with month-end and daily inventories.
• Maintain an accurate and accountable inventory of all food and beverage supplies, including forms, order guides, transfer and purchase logs, and manuals; perform a monthly inventory of supplies.
• Supervise offsite food and beverage functions as needed.
• Verify and ensure that Food and Beverage services align with the direction given by the Restaurant Services Manager as well as Casino Service standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
• Assist the Restaurant Services Manager in monitoring training of all personnel, including sequence of service, ServSafe, and guest service standards. Provide tools to team members so they can effectively perform necessary job duties.
• Ensure that Casino, Food, and Beverage operational Policies, Procedures, and regulations are followed.
• Be visible in the outlets and on the Casino floor throughout the shift. Assist the Restaurant Services Manager in providing work and break schedules and team member evaluations.
• Assist with the progression of team member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.
• Maintain confidentiality of all privileged information.
• Perform other duties as required.

Access to sensitive areas: Food and Beverage storage areas. Signatory authority: Department orders, requisitions, and personnel-related forms.

Requirements

• High School Diploma or equivalent is required unless waived by Human Resources Management.
• Three (3) years of cash handling and guest service experience required.
• Three (3) years of supervisory experience preferred.
• Excellent leadership, interpersonal skills, written and verbal communication, decision-making skills, and problem-solving abilities required.
• Must successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.

Skills

• Knowledge of the principles and practices within the food and beverage/hospitality industries.
• Knowledge of food service quality and safety standards.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating business computers and office machines, including in a Windows environment (Word, Excel, Access, presentation software such as PowerPoint).
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Skill in providing leadership to, supervising, training, and evaluating assigned staff.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to communicate effectively in the English language both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to work independently and meet strict timelines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to manage multiple priorities simultaneously.
• Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.

Physical Demands

• Regularly required to talk and hear.
• Regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, and reach with hands and arms.
• Frequently lifts and/or moves up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

• Work is generally performed in an office setting with a moderate noise level.
• Occasional work is performed in a casino setting with potential exposure to second-hand smoke and a moderate noise level.
• Work environment is occasionally noisy, and the employee will work indoors and outdoors (exposed to weather conditions).
• Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.
• Must be able to work nights, weekends, and holidays.