Restaurant Server - Seneca Cafe

About the role

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. The position requires the ability to interact with the public, speak English clearly, remember details, and perform physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Report to work well‑groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with guests, co‑workers, and management using positive body language.
• Have a strong understanding of the philosophy and goals of Seneca Allegany Resort & Casino and support them at all times.
• Perform any duties assigned by the manager or shift manager.
• Assist all employees (day and evening) in performing their duties whenever required and work as one team.
• Be familiar with all check and cashing procedures.
• Work in a designated area, remain attentive to guests at all times, and exceed guest expectations.
• Adhere to all policies and procedures pertaining to liquor laws.
• Be knowledgeable of Seneca Allegany Resort & Casino’s history, property map, locations of restrooms and telephones, hours of operation of stores and restaurants, and efficiently handle guest inquiries.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Greet all guests within one minute in a friendly and courteous manner using positive body language.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Review all information posted in the designated area, including stations, upcoming events, and the 86 board.
• Review the reservation book to identify VIPs, special guests, and large parties.
• Maintain a neat and organized work station.
• Keep wait stations clean, organized, and stocked.
• Pre‑bus all tables.
• Take guest checks up to the cashier; do not wait for guests to take their own check to the register.
• Perform general upkeep of the restaurant (e.g., pick up debris or litter from floors, sweep when needed).
• Follow weekly designated side work duties.
• Visit all tables during service to ensure guest satisfaction.
• Upon departure, assist guests with coats and chairs, thank them, and invite them to return.
• Follow all tip‑out procedures according to standards.

Requirements

• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must remain calm and professional in a fast‑paced environment.
• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Six (6) months previous customer service experience required; high volume experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.