Restaurant Server - PM

About the Role

Service of food and/or beverage to guests, including order-taking and delivery, handled in a friendly, courteous, helpful, timely, and professional manner to ensure a very high level of guest satisfaction.

Responsibilities

• Check station before, during, and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner; explain specials and/or restaurant promotions.
• Record guest orders, repeat details to confirm accuracy, and input orders into the Point of Sale system.
• Retrieve orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all State, Federal, and Corporate liquor regulations, including serving alcoholic beverages responsibly.
• Replenish beverages as needed and check guest satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Present and process guest checks per hotel procedures.

Supportive Functions

• Perform general cleaning tasks using standard hotel cleaning products to maintain health standards.
• Assist with clearing and resetting tables.
• Replenish condiments and restock sidestands.
• Answer telephones, take room service orders, handle special guest requests, and greet/seat guests according to guidelines.
• Attend required meetings.

Requirements

• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Familiarity with table settings, serviceware, and menu items.
• Ability to read, write, and speak English to understand menus, record orders, and communicate with guests.
• Ability to remember, recite, and promote menu items.
• Ability to transport large trays (up to 40 lbs) through crowded areas continuously during shift.
• Ability to operate beverage and toast equipment, as well as a keyboard for Point of Sale procedures.

Qualifications

• High School graduate or equivalent preferred.
• Six months to one year of previous serving experience preferred; prior hospitality experience a plus.
• Must obtain Louisiana Responsible Vendor Permit.