Restaurant Server - Courtyard Pittsburgh Airport

SERVER DEPARTMENT

REPORTS TO: Food and Beverage Department Leader as assigned

STATUS: Non-Exempt

Position Summary

The Coury Hospitality Server provides an exceptional, personalized dining experience by delivering elevated, refined, attentive, and knowledgeable service. This role requires professionalism, refined service skills, strong product knowledge, and a deep understanding of fine cuisine, wine, and service standards to ensure every guest interaction exceeds expectations.

• Greets guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure
• Demonstrates thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
• Offers thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
• Properly opens, presents, and pours wine according to fine dining standards
• Follows responsible alcohol service guidelines at all times
• Executes fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
• Accurately takes and delivers orders following timing and coursing standards
• Collaborates closely with kitchen and bar teams to ensure seamless service flow
• Maintains impeccable table maintenance, including clearing, resetting, and crumb service
• Anticipates guest needs and provides unobtrusive, attentive service throughout the meal
• Handles guest concerns or special requests with discretion, empathy, and urgency

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, task and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills And Abilities

• Prior experience in fine dining or upscale hospitality preferred
• Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent)
• Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)
• Strong communication and interpersonal skills
• High level of attention to detail and ability to multitask in a fast-paced environment
• Passion for hospitality, food, and beverage
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
• Ability to remain calm, poised, and professional under pressure
• Flexible schedule, including evenings, weekends, and holidays
• Maintain a polished appearance and adhere to uniform and grooming standards
• Uphold cleanliness, organization, and sanitation standards in all service areas

Physical Demands

• Ability to stand and walk for extended periods
• Ability to lift and carry trays, dishes, glassware, and equipment (up to 25 lbs.)
• Manual dexterity for precise service techniques
• Wears required personal protective equipment per job responsibilities