Restaurant Server - Buffet

About the role

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.
• Perform any duties assigned by the manager or shift manager.
• Assist all employees (day and evening) in performing their duties whenever required and work as one team.
• Be familiar with all check and cashing procedures.
• Works in a designated area and is attentive to guests at all times and exceeds guest’s expectations.
• Adhere to all policies and procedures pertaining to liquor laws.
• Be knowledgeable of Seneca Niagara Casino & Hotel’s history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Greet all guests within one minute in a friendly and courteous manner using positive body language.
• Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• Relay all guest complaints and or compliments to manager or supervisor on duty.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties