Restaurant Server

About the property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Join this passionate and hardworking team and enjoy working in paradise.

What you will have an opportunity to do

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests.

Join this passionate and hardworking team and enjoy working in paradise.

Our core values

• Be Authentic
• P practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Compensation

Rate of pay: $12.00 per hour + tips

Essential Functions

• Create memorable guest experiences by anticipating needs and exceeding expectations.
• Present menus, explain daily specials, answer questions, and make knowledgeable food and beverage recommendations.
• Accurately enter orders into the POS system while ensuring modifications and dietary restrictions are communicated to the kitchen.
• Serve food and beverages promptly while maintaining established service standards.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and beverage offerings.
• Upsell appetizers, specialty beverages, desserts, and featured menu items to enhance the guest experience.
• Process guest payments accurately and efficiently.
• Maintain clean, organized, and properly stocked service stations throughout each shift.
• Assist with resetting tables and maintaining dining room appearance.
• Work collaboratively with hosts, bartenders, kitchen staff, food runners, and fellow servers to ensure seamless operations.
• Follow all responsible alcohol service guidelines and verify identification when required.
• Maintain compliance with all food safety, sanitation, and health department regulations.
• Adhere to South Seas grooming, appearance, and uniform standards.
• Support resort events, special functions, and banquet operations as business needs require.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Must have valid driver's license, motor vehicle background check will be completed.
• Must be 18 years of age or older to hold this role, serving/selling alcohol in the state of FL.
• Previous restaurant serving experience preferred; upscale resort or hospitality experience is a plus.
• Experience using POS systems preferred.
• Alcohol awareness certification or ability to obtain required (can obtain through South Seas).
• Food Handlers Certification or ability to obtain required (can obtain at South Seas).

Knowledge, Skills & Abilities

• Passion for providing exceptional guest service.
• Strong communication and interpersonal skills.
• Able to build rapport with guests while maintaining professionalism.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Able to work collaboratively within a team environment.
• Basic math skills for handling guest payments.
• Able to remain calm and professional during busy service periods.
• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift and carry trays, food, and beverages weighing up to 40 pounds.
• Frequently bend, reach, stoop, kneel, and twist.
• Ability to work in indoor and outdoor dining environments in varying weather conditions.
• Ability to safely navigate crowded dining rooms while carrying trays and beverages.