Restaurant Server

Responsibilities

• Approach guests with a warm and welcoming demeanor, introduce yourself, and establish rapport.
• Possess thorough knowledge of our menu items, including ingredients, preparation methods, daily specials, and potential allergens. Be able to answer guest questions accurately and make recommendations.
• Take food and beverage orders accurately, utilizing our point-of-sale (POS) system efficiently and ensuring all modifications and special requests are clearly communicated to the kitchen and bar.
• Adhere to established service standards, ensuring timely and efficient delivery of food and beverages, pre-bussing tables, and anticipating guest needs.
• Take beverage orders, serve drinks responsibly, and have knowledge of our beer, wine, and cocktail selections.
• Maintain cleanliness and organization of assigned tables, ensuring they are properly set, cleared, and reset promptly.
• Handle payments accurately, process payments efficiently using the POS system, and handle cash and credit card transactions with integrity.
• Address guest complaints and concerns promptly and professionally, seeking assistance from management when necessary to ensure guest satisfaction.
• Collaborate effectively with other team members, including hosts, bussers, kitchen staff, and bartenders, to ensure smooth and efficient service.
• Be knowledgeable about the restaurant's history, ambiance, and any special events or promotions.
• Follow all safety and sanitation procedures to ensure a clean and healthy environment for guests and staff.
• Complete assigned side work duties, including stocking stations, preparing condiments, and ensuring the overall cleanliness of the service areas.
• Suggestively sell appetizers, beverages, desserts, and specials to enhance the guest experience and increase sales.

Qualifications

• Previous experience as a Server in a fast-paced restaurant environment preferred.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong customer service orientation with a genuine desire to please guests.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Basic knowledge of food and beverage service procedures.
• Familiarity with POS systems is a plus.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to stand and walk for extended periods and carry trays of food and beverages.
• Must be of legal age to serve alcohol in Massachusetts.
• Certification in responsible alcohol service (e.g., TIPS) is a plus.