Restaurant Server

About the role

Serve Up Great Experiences In The Heart Of Madison. At Hilton Madison Monona Terrace, our restaurant is more than a place to eat—it is a space where locals and travelers connect, relax, and enjoy exceptional service. As a Server, you will create a welcoming, attentive dining experience that keeps guests coming back and helps our team shine.

Responsibilities

• Greet guests with warmth and professionalism
• Take orders accurately and enter them into the POS system
• Serve food and beverages according to Hilton and Marcus standards
• Anticipate guest needs and respond promptly to requests
• Maintain clean, organized tables and dining areas
• Communicate with team members and kitchen staff to ensure smooth service
• Resolve guest concerns when possible—or escalate to supervisors as needed
• Support restaurant cleanliness and assist with restocking as needed

Requirements

• Previous experience in a restaurant or customer service setting is a plus—but not required
• Friendly, reliable, and team-oriented with strong communication skills
• Ability to multitask and stay calm in a fast-paced environment
• Comfortable using a Point of Sale (POS) system (training available)
• Able to lift up to 50 lbs and remain on your feet for extended periods
• Availability to work weekends, early mornings, or evening shifts
• English proficiency (spoken and written) to support guests and follow instructions

Qualifications

• High school diploma or equivalent
• Valid driver’s license and good driving record (if applicable)
• Knowledge of food service operations and safety protocols

Skills

• Customer service skills
• Attention to detail
• Time management
• Problem-solving abilities

Benefits

• Retention bonuses and other incentives
• Free, healthy meal every shift
• Hotel and restaurant discounts at Hilton and Marcus properties
• Movie perks: 2-for-1 coupons at Marcus Theatres
• Opportunities to grow your career and transfer across properties
• Paid time off, holiday pay, and annual raises
• Comprehensive benefits including medical, dental, vision, life insurance, and retirement options
• Employee recognition programs
• Unlimited referral bonuses

Pay

Estimated Wage: $8.00/hour plus tips

Schedule

Full-Time and Part-Time Available | Weekend Availability Required