Restaurant Server

About the role

Huddle House is a unique member of the communities it serves, fostering bonds between team members and customers that are unlike those seen in most other chain restaurants. Our company purpose is bringing friends and families together over delicious food served from the heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.”—a place where guests are the boss, and families can enjoy freshly prepared food, any way they like it.

The Restaurant Server will oversee day-to-day operations of first-class customer service and food service in the restaurant. This role involves receiving and conveying food orders, ensuring prompt delivery, and maintaining cleanliness in the assigned serving section. The Server is expected to provide excellent customer service and be a strong teammate to our franchise partner.

Responsibilities

• Report to work on time in a clean and complete proper uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table.
• Use proper, approved abbreviations and submit tickets to the cook’s station.
• Deliver food in a timely manner to the customer when food is ready.
• Handle money from customers, account for all tickets, credit card receipts, and ensure all tickets are rung up and closed before the shift ends.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Perform prepping and cleaning duties as assigned by the supervisor, including bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, daily features, and which juices, add-ons, and desserts to suggestively sell.
• Follow the Huddle House steps of service with each guest to maximize shift sales.

Requirements

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.
• “Can do” attitude and willingness to be fully engaged during your shift.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun