Restaurant Server

About the role

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Responsibilities

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Check station before, during and after shift for proper set-up and cleanliness.
• Record the details of the order from guests, repeating the order to confirm accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the order details.
• When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Assist the bus help in clearing and resettling tables.
• Perform all assigned side work including replenishing condiments and restocking.
• Perform general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Present the check to guests promptly.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions, accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provide a safe work environment by following all safety and security procedures and rules.
• Maintain a neat, clean and well-groomed appearance.
• Perform any related duties as requested by supervisor/manager.
• Assist other restaurant personnel when needed.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card or in the process of being certified.
• Hold a valid TABC license.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting up to 30 pounds maximum.
• Constant standing and walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts