Restaurant Server - AM Shift

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Located in Beachwood, Ohio, our premier hotel offers easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino, and numerous museums including the Rock & Roll Hall of Fame, as well as premier shopping and dining at Pinecrest. Our talented team of professionals has earned a TripAdvisor Certificate of Excellence, and we are looking to build on that momentum by hiring the best in the business.

The Cleveland Marriott East features 298 guest rooms, 13,000 sq ft of event space, M Club, a restaurant, and a bar.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in order taking, confirming all special requests
• Master the menu, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation

Requirements

• Engaging and welcoming personality
• Descriptive and persuasive sales ability
• 2-4 years of food service experience
• Knowledge of wine, beer, cocktails, and spirits
• Ability to work under pressure in a fast-paced environment
• Passion for creating an exceptional experience for all guests
• Excellent communication skills
• Availability to work a flexible schedule any day of the week (including weekends) and as early as 6am

Pay

$8.50 (tipped) - $9.00 (tipped) per hour.