Restaurant Reservationist - Waldorf Astoria Beverly Hills

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure restaurant bookings: Convert guest inquiries into confirmed reservations and handle special requests
• Maintain attention to detail: Record and process all reservations with accuracy, including guest name, contact info, and special requests
• Use proactive selling techniques: Maximize restaurant sales by promoting special menus, events, or dining experiences

Qualifications

• A passion for spreading the light and warmth of hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• A focus on the Now, bringing urgency and discipline to every moment

About the Role

The Waldorf Astoria Beverly Hills is seeking a Restaurant Reservationist to join the Food & Beverage Team at this Forbes 5-Star, AAA 5-Diamond hotel. The position involves handling restaurant booking inquiries, converting guest inquiries into confirmed reservations, and maximizing restaurant sales by promoting special menus, events, or dining experiences.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

Pay

Compensation and benefits will be determined based on experience and qualifications.

Schedule

Hours will be determined based on the needs of the department and the individual’s qualifications.