Restaurant Operations Manager - Ole Red Nashville

About the role

This position is responsible for managing the day-to-day operations of a multi-experiential live music venue, bar, and restaurant. The role involves staff training and development, service strategy, operational budgeting, and sales strategies. The ideal candidate will foster a positive work environment that delivers exceptional service.

Responsibilities

• Develop, implement, and execute business strategies for the venue
• Provide hands-on management of daily operations, including staffing, guest service, culinary and beverage programs, live entertainment, and private events
• Ensure guest service and operational needs are met, including quality food and beverage presentation
• Build rapport with guests and inform them of upcoming events and programming
• Respond to complaints and turn dissatisfied guests into return guests
• Participate in attracting, selecting, and developing staff
• Manage front-of-house staff and operations throughout the venue
• Maintain proper purchasing and inventory levels for culinary and beverage program needs
• Monitor and track operational costs, budgets, and resources
• Generate and analyze staffing and revenue reports
• Support the security function to protect the restaurant's assets and the personal safety of employees and guests
• Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents
• Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations

Requirements

• 3+ years' progressive hospitality management experience, preferably in a high-volume restaurant or nightclub space
• Micros Point of Sale, Compeat, and Hot Schedules experience a plus

Skills and Abilities

• Effective interpersonal, written, and verbal communication skills
• Ability to establish clear direction, set goals, monitor progress, and measure results
• Passion for the hospitality business and compassion for people
• Capable of creating fun in a fast-paced and stressful environment
• Ability to communicate assertively in a non-aggressive, candid manner
• Proficient experience with Microsoft Office applications and fluent with retail POS functionality

Benefits

Full-time employees are eligible to participate in our core benefits package, including:

• 401(k) retirement plans with 4% company match, vested immediately
• Competitive medical, dental, vision, and pharmacy plans
• Company paid life insurance and short- and long-term disability coverage
• Generous Paid Time Off (PTO) - vacation, sick, and holidays to provide flexibility
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
• Employee Assistance Program (EAP) - free resource for employees and family members
• Identity theft protection - company-paid benefit to keep your personal information safe
• Perks - free and discounted tickets to shows, tours, restaurants, retail, and more