Restaurant Operations Manager

About the role

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coeaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commitments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Continuously scouts for and interviews candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Qualifications

Essential qualifications include:

• High school diploma or equivalent
• At least 1 year of experience in a fast-paced environment
• Experience in a supervisory role preferred
• Strong communication and leadership skills
• Ability to work flexible hours, including weekends and holidays

Skills

Desired skills include:

• Knowledge of food safety practices
• Ability to manage multiple tasks simultaneously
• Effective problem-solving and decision-making skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Benefits

All employees are eligible for the following benefits:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)
• Quarterly bonus payment based on restaurant's performance
• Life Insurance
• Short Term Disability
• Long-Term Disability
• Dental
• Vision
• Health Insurance
• Bright Horizon - back up child and elder care
• Spot Insurance
• Supplemental Insurance (accident, critical illness, indemnity)
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

This position offers a flexible schedule with the option to work weekends and holidays.