Restaurant Office Administrator

As the Restaurant Office Administrator, you will encompass a broad range of activities related to office administration as well as private events. In partnership with the General Manager and Restaurant Support Center, you’ll provide support and execute a range of administrative, clerical and financial tasks including invoicing, mail distribution, Guest relations and human resources related duties. You’ll also handle the administration and coordination of private events, partnering closely with Team Members to provide outstanding Guest service. What You’ll Get Incredible Discounts:Monthly Dining Allowance50% Dining and Carryout40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHealth Savings Account Long-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage)Paid Parental LeaveHighly Competitive Pay plus Team Member Incentives & Rewards Paid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling. “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramMilestones Recognition ProgramGMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentiveAnnual Destination Conference for General Managers and Executive Kitchen ManagersCareer Development Opportunities What You’ll Do Oversee and maintain all tasks related to the back-office procedures and administrative systemsTracking and managing marketing collateral, office supplies, and uniform inventoryManage gratuity systems and daily cash reconciliationBe responsible for preparing and processing invoices in Compeat systemProcess vacation requests and other payroll-related mattersBe responsible for daily Wine Club Membership data entryAnswer phone calls and assist guests while utilizing the reservation systemSupport team member interactions by answering policy, payroll, and benefits questionsPartner closely with General Manager & Restaurant Support Center to ensure policies and procedures are followedAssist Management team with screening applications and processing pre- and post-employment paperwork for hourly team membersAssist with onboarding new managers and trains office assistant to act as backup on the weekends/vacationsTrack health and safety certifications for Team Members and Managers; ensures required policies are posted and updatedMaintain back-office organization, cleanliness, and securitySubject Matter expert with Tripleseat and Eventbrite Systems to ensure events are appropriately booked; This includes using the calendar for these systems, 100% accuracy in BEO, keeping contracts, menu design, room design, and paymentsCommunicate event timelines to ensure deadlines are met with our guests, management, and kitchen staffCoordinate appointments and scheduling of eventsConduct post-event follow-up to ensure guest’s satisfactionCoordinate monthly Wine Club EventsRetrieve custom event décor, amenities, or services to ensure they are correct; oversee correct setup for eventsTrack event finances, including reconciliation of banquet deposits and final paymentsMaintain inventory of banquet materials and suppliesRepresent Cooper’s Hawk vision and values and creates a respectful, positive, and professional work environmentMaintains a professional image by adhering to guidelines listed in the Team Member Handbook What You’ll Need Must represent Cooper’s Hawk valuesSix months of supervisory experienceCash handling experienceOne year of event planning experience requiredSelf-starter who anticipates event needs, discerns work priorities, and meets deadlines with little supervisionActs as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliersExcellent verbal and written communication skillsManages competing priorities under strict deadlines, must have problem solving skills and attention to detailHas a commitment to creating Community with team members and guestsIs team-focused with commitment to high guest service standardsEnjoys working with people and enthusiastic about corporate and social event managementHas excellent analytical and problem-solving skillsHas the ability to read, understand and communicate in EnglishDemonstrates financial and business acumen and strong intrapersonal skillsIs proficient in Microsoft Office SuitePreferred certifications include ServSafe and state/local licensing requirementsAbility to multi-task and be highly organizedMust be able to work up to 40 hours per week in a variety of shifts Key Competencies Communicate Effectively: Excellent written and verbal communication skills; professional and courteous interactions with others. Disciplined Behavior: Can organize, prioritize, manage time well. Collaboration: Ability to work as a team and contributeManage Systems: Learn and manage IT Operating systems that are critical to the businessPlans & Aligns: Review reports, identify trendsGuest Focused: Provide excellent service when booking private eventsManage Ambiguity: Highly adaptable and able to navigate situations Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.