Restaurant Manager | Wayland

About the role

Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors. The Management team leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. Administratively, this role supports the business through varying supportive functions—whether through payroll, scheduling staff, recruitment, ensuring that all team members are accurately compensated for their time, or through purchasing, ensuring that the business has all items needed to secure sales, including beverage and dry goods. The Management team works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including COGS and labor.

Responsibilities

• Serve as the ultimate champion of our brand, ensuring our core values are reflected in every guest touchpoint.
• Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
• Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
• Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
• Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
• Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
• Manage labor and spending controllables based on benchmarks identified within the yearly budget, keeping a constant pulse on the earnings, hours, and productivity rates of all positions.
• Complete daily tip calculations and timecard corrections through the POS payroll system. At the end of each pay cycle, perform meticulous end-of-period audits and submit payroll for processing.
• Monitor stock levels and submit precise orders to meet purchasing pars, ensuring the business has all beverage and dry goods needed to maximize sales.
• Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
• Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
• Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
• Assist the leadership team in interviewing, hiring, and onboarding top-tier talent to build a strong, sustainable pipeline.
• Champion a culture of transparency and growth by providing candid, actionable feedback to team members