Restaurant Manager, Saint Bibiana

What You'll Do

• Lead evening restaurant operations with a visible and engaged presence throughout service
• Ensure consistent execution of established steps of service and elevated hospitality standards
• Coach, support, and develop front-of-house team members through real-time feedback and ongoing training
• Conduct effective pre-shift meetings that prepare and motivate the team
• Engage with guests, anticipate needs, and customize experiences to make each visit feel personal and special
• Lead service recovery with confidence, urgency, and sound judgment, turning challenges into opportunities to build guest loyalty
• Support beverage execution through strong cocktail, wine, and spirits knowledge
• Coach the team on thoughtful recommendations, suggestive selling, and increasing check averages without compromising the guest experience
• Monitor service flow, pacing, floor coverage, cleanliness, and overall restaurant presentation
• Partner closely with culinary and beverage teams to ensure seamless communication and execution
• Assist with scheduling, labor management, staffing, opening and closing procedures, and daily operations
• Contribute to financial performance through labor management, cost awareness, upselling, and operational consistency

Qualifications

• Minimum of three years of progressive restaurant leadership or supervisory experience
• Experience within a respected fine-dining, upscale, luxury, or high-volume restaurant known for elevated service and operational complexity
• Strong knowledge of elevated steps of service and the ability to train and coach others to those standards
• Solid cocktail, wine, spirits, and overall beverage knowledge
• Proven ability to drive suggestive selling and revenue through authentic, guest-focused recommendations
• Exceptional service recovery skills and the ability to resolve concerns with confidence, creativity, and care
• Confident, polished, and approachable floor presence
• Passion for personalizing experiences and creating memorable guest interactions
• Strong communication, interpersonal, and team leadership skills
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays