Restaurant Manager in Training

About the role

The Restaurant Manager is responsible for leading and managing a team to deliver exceptional guest experiences, adhering to Dunkin’ standards and franchisee guidelines.

Responsibilities

• Recruit, hire, train, and develop team members
• Communicate job expectations and provide coaching and feedback
• Create and maintain a guest-first culture
• Maintain a safe, secure, and healthy environment
• Control costs and maximize profitability
• Execute in-restaurant marketing promotions and new product rollouts
• Set and track sales goals
• Complete audits and implement improvement plans

Requirements

• Able to lift a minimum of 30 lbs.
• Able to stand for 6+ hours at a time
• At least 18 years old
• Authorized to work in the U.S.
• Fully fluent in English

Competencies

• Guest Focus: Exceeds guest expectations, develops relationships, and resolves concerns.
• Purposeful Performance: Sets and achieves high standards, leads others, and empowers them.
• Problem Solving and Decision Making: Identifies and resolves issues, uses information to make decisions, and seeks ideas from others.
• Interpersonal Relationships & Influence: Develops and maintains relationships, operates with integrity, and escalates conflicts.
• Developing Direct Reports And Others: Creates and reviews individual development plans, challenges employees, and supports training.

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Two weeks of vacation
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance
• Monthly bonus plan

What We Offer

• Internal growth opportunities within a family-owned business
• Opportunities to learn new skills
• Family-friendly benefits package
• Complimentary and discounted meals
• Discounted pet insurance

Schedule

• Flexible working hours
• Weekend availability required

Skills

• Ability to be flexible with working hours and weekends
• High school diploma or equivalent
• Proficient in English
• At least 2 years of management experience in a restaurant or retail setting