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Jobs · Management · Wisconsin

Restaurant Manager Hotel Northland Green Bay,WI

Hotel Equities · Green Bay, WI · 1 wk ago
On-siteManagement$48k–$55k/yrFull-time

Job Purpose

Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Qualifications and Requirements

  • High School diploma /Secondary qualification or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
  • Ability to perform non-repetitive analytical work
  • Knowledge of policies and procedures and the ability to determine course of action based on these guidelines
  • Supervision/management communication skills are required
  • Able to investigate and analyze current activities or information and make logical conclusions and recommendations
  • Able to make occasional decisions which are generally guided by established policy and procedures
  • Excellent comprehension for assisting with guest and associate matters
  • Interpreting instructions from superiors
  • Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
  • Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs
  • Knowledge of chemicals/agents for training purposes

Warm, Knowledgeable Service

Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.

Implement Company Programs

Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).

Budget Management

  • Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market
  • Maintain budget forecasts, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

Customer Service and Maintenance

  • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
  • Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service

Flexible Schedule

Flexible, forty to fifty hours over a five day period.

Amazing Benefits At A Glance

  • Based on experience; Salary $48,000 to $55,000
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

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