Restaurant Manager

Key Relationships

• Internal: Reports to the Director of Restaurants. Works closely with rooms management, kitchen management, and all departments throughout the resort. Directly supervises all front of house food & beverage staff.
• External: Has regular contact with the company’s guests, members of the Pond Club, and owners of the Weekapaug Inn. Maintains appropriate relationships with these and other constituencies.

Key Responsibilities

• Ensures the timely completion of certain management duties (scheduling, payroll, inventories, and other administrative duties).
• Ensures all staff are properly trained and held accountable for following Forbes, and Relais & Chateaux standards.
• Provide coverage of floor shifts across all outlets.
• Oversee service standards throughout the food and beverage department to ensure a consistent guest experience at a high-quality level.
• Assess staff performance, produce reports, and examine the activities logbook, assigning tasks appropriately and implementing control schedules daily.
• Ensure staff create a positive memorable experience for our guests.
• Conduct daily shift briefings.
• Ensure proper cash/credit card handling procedures and operating standards are followed.
• Aid with special projects as requested.
• Ensure staff follow the company policies including grooming, appearance, and dress code.
• Manage the performance evaluation cycle with all hourly staff, identifying areas for development and training needs, and ensures that this training is effective.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Experience, and Education

• Bachelor's degree or equivalent work experience.
• Experience in a luxury hospitality setting and a five-star environment is preferred.
• Banquet and function experience preferred.
• Proven ability to build and maintain good relationships with staff at all levels and departments.
• Ability to manage, train, and schedule effectively a large seasonal arrival and departure of staff to ensure our five-star standards are met.
• Ability to handle multiple, simultaneous, and challenging tasks effectively and efficiently.
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/challenging situations.
• Fluency in English both verbally and in writing.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Follow directions.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest/staff information and pertinent hotel data.
• 1-year previous luxury hotel operations experience preferred.

Physical Requirements

None specified in the job posting.