Restaurant Manager

About Destination Geneva National

Destination Geneva National is home to our celebrated Lake Geneva restaurant group, including turf kitchen + tap, a popular year-round dining venue overlooking Palmer's 18th green; the multi-award-winning Hunt Club Steakhouse in the historic Crane manor; Paloma Cantina alongside GN's one-acre putting course; and Crafted Italia at Lodge GN. Based in Lake Geneva, Wisconsin’s premier resort town, we offer 54 holes of championship golf designed by Arnold Palmer, Gary Player, and Lee Trevino, award-winning dining, and upscale lodging.

About the Role

We are seeking a dynamic and experienced Restaurant Supervisor or Manager to lead restaurant operations at one or more of our outlets. The ideal candidate will have a proven track record in restaurant management, exceptional leadership skills, and a passion for hospitality.

Responsibilities

• Oversee daily restaurant operations, maintaining the flexibility and team mentality to support other outlets as needed.
• Ensure exceptional service standards are consistently met and exceeded at all GN outlets.
• Manage indoor and outdoor dining operations, ensuring a seamless and enjoyable experience for all guests and members.
• Recruit, train, and mentor a high-performing team of front-of-house staff and support Culinary in recruiting for the kitchen.
• Foster a positive and collaborative work environment, encouraging professional growth and development.
• Cultivate a warm, welcoming, and professional atmosphere for all guests and members.
• Address and resolve guest inquiries and complaints promptly and effectively.
• Implement and oversee service protocols to ensure a consistent, high-quality dining experience.
• Develop and manage budgets, ensuring financial targets are met.
• Oversee inventory management, including ordering and cost control.
• Analyze financial reports and implement strategies to improve profitability.
• Manage special events and private functions that take place in the restaurants.
• Collaborate with the culinary team to create tailored menus for events and seasonal offerings.
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain all operational licenses and permits.
• Implement and monitor safety protocols to ensure a safe environment for guests and staff.

Requirements

• Minimum of 2 years of experience in restaurant management, preferably in a luxury or resort setting.
• Proven leadership skills with the ability to manage and motivate a diverse team.
• Financial acumen and experience in budget management a plus.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for delivering outstanding guest service.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements

• Ability to stand and walk for extended periods (8+ hours per shift).
• Must be able to lift and carry up to 25-50 lbs (e.g., supplies, inventory, small equipment).
• Frequent bending, reaching, and kneeling to access storage areas, take inventory, and assist staff.
• Ability to use hands and arms like handling paperwork, operating POS systems, and light food prep if needed.
• Must be comfortable working in a fast-paced, hot, and noisy environment, including kitchens and dining areas.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and fitness center discounts.