Restaurant Manager
The Iron Horse Hotel · Milwaukee, WI · 1 mo ago
On-siteManagementFull-time
Responsibilities
- Take full responsibility for the performance and execution of The Yard
- Operate the space as a standalone concept with a strong identity and consistent energy
- Be the visible leader on the floor, setting the tone for both guests and staff
- Ensure the venue is consistently busy, engaging, and well-managed
- Actively engage with guests and build relationships to drive repeat business
- Identify opportunities to increase revenue through upselling, programming, and guest interaction
- Maintain a strong presence during peak periods, ensuring energy and service remain high
- Deliver an experience that feels intentional, not routine
- Lead operations across both indoor and outdoor spaces, with a focus on seasonal performance
- Manage the flow, layout, and energy of the patio and open-air environment
- Ensure all elements of the space, including seating, lighting, and setup, contribute to the guest experience
- Adapt operations based on weather, volume, and event programming
- Work closely with the kitchen to support and showcase live fire cooking elements
- Ensure the food experience is visible, engaging, and aligned with the concept
- Maintain safe and effective integration of fire features within the guest environment
- Build, train, and develop a high-performing front-of-house team
- Set clear expectations for energy, service, and guest interaction
- Hold team members accountable to standards and performance
- Create a culture that is professional, fast-paced, and guest-focused
- Maintain full control of service flow, personnel, and pacing during all shifts
- Adjust sections and personnel in real time based on volume
- Step into service roles as needed to maintain standards
- Ensure consistent execution across all areas of operation
- Oversee bar operations with a focus on speed, consistency, and profitability
- Drive beverage sales through staff engagement and product knowledge
- Ensure the beverage program supports the overall concept and guest experience
- Own the atmosphere of the space, including music, lighting, and energy
- Support and execute live music, events, and activations
- Ensure the venue evolves throughout the day, from daytime social to high-energy evening environment
Qualifications
- 3 to 5+ years of restaurant or venue management experience
- Experience in high-volume, event-driven, or outdoor dining environments strongly preferred
- Demonstrated ability to lead teams and drive performance
- Strong interpersonal and communication skills
- Flexible availability, including nights, weekends, and peak seasonal periods