RESTAURANT MANAGER

About the role

Reports to: General Manager
Location: Stonefire Grill Valencia and Rattler's Bar B Que Santa Clarita
FLSA Status: Non-Exempt
Compensation Range: $25.00-$27.00 per hour

Core Responsibilities

• Leads through service. Supports and empowers the team.
• Demonstrates at all times integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a team and guest focus while performing responsibilities.
• Partners with the General Manager and other Managers in coaching and leading our teams through proper training systems, adherence to policies and company standards, and implementation of our service standards, through our Points of Service.
• Engages with all guests by continually touching tables to ensure guest expectations are exceeded.
• Builds relationships with guests in the restaurants, at catered events, and within the community.
• Partners with GM, AGM, and EKM in adhering and holding accountable the entire Restaurant team to all Health Department and sanitation standards.
• Understands and ensures all federal, state and county legal standards that pertain to health, safety, and labor requirements are met and followed.
• Oversees keeping the restaurant in clean, comfortable, and inviting state.
• Fervently manages all shifts for safety!
• Makes certain all safety policies are followed and holds team accountable for breeches in safety standards.
• Supports the restaurant team in achieving stated and planned objectives in sales, food cost, labor cost, and operating expenses.
• Attends all scheduled team meetings. They are a partner to the GM and AGM in regard to preparing schedules and conducting Weekly Manager and KM Meetings.
• Performs other related duties as assigned by the General Manager or Assistant General Manager.

Building Successful Relationships

• Exemplary role model of being a leader in Stonefire Business Partnerships at all levels of organization.
• Implements Stonefire brand’s strategy and initiatives, and focuses on building long-term, value-based team member, guest, and vendor relationships and loyalty.
• Executes high level guest service to drive satisfaction and engagement, by assisting all guests and monitoring their satisfaction and experiences.

Leadership & Culture

• Is Happy To Serve and leads through humble service.
• In partnership with the General Manager and Assistant General Manager, manages restaurant team consisting of Heart of the House and FOH Team Members, and Caterers.
• Coach and champion for restaurant team in all aspects of revenue strategies, guest satisfaction, and team member engagement.
• Keeps a cultural pulse on restaurant teams, serving as both a role model and trusted partner with Operations; champions the Culture and Values of the Company.
• Coaches, trains, and mentors team members; utilizes creative training tools for business development, loyalty, and upselling.
• Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values; Keeps a cultural pulse on restaurant teams, serving as both a role model and trusted partner with Operations.
• Effectively operates independently with minimal direction; demonstrates exceptional problem-solving ability and leadership.