Restaurant Manager

Job #26126251 – Food and Beverage & Culinary – Located at 200 Convention Boulevard, San Juan PR 00907. Full‑time, on‑site position (Management track). Bonus eligible. Expires 10/14/2026.

About the role

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Responsibilities

• Manages day-to-day operations; supervises employees; understands employee positions to perform duties in absence; maintains service and sanitation standards; reviews staffing levels to meet guest service, operational needs and financial objectives.
• Leads food and beverage team using interpersonal and communication skills; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example; encourages trust, respect, cooperation; serves as role model; identifies developmental needs and coaches/mentors; develops specific goals and plans; ensures productivity; provides leadership, vision, direction to prioritize departmental goals; ensures compliance with food & beverage policies, standards, procedures; ensures compliance with applicable laws and regulations; ensures food handling and sanitation standards; ensures staff understands local, state and Federal liquor laws; establishes open collaborative relationships; establishes guidelines for expectations; monitors alcohol beverage service compliance.
• Ensures exceptional customer service; provides services above and beyond for satisfaction and retention; improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, individual coaching; manages day-to-day operations to ensure quality, standards meet expectations; displays leadership in guest hospitality; exemplifies excellent customer service; creates positive atmosphere for guest relations; empowers employees to provide excellent service; acts as guest service role model; handles guest problems and complaints; meets with guests informally during meals or upon departure to obtain feedback; ensures corrective action to improve service; incorporates guest satisfaction into departmental meetings; manages service delivery from point of entry to departure.
• Manages and conducts human resource activities; provides guidance and direction to subordinates, setting performance standards and monitoring performance; identifies educational needs, develops formal training programs, teaches/instructs; ensures fair and equitable treatment; strives to improve employee retention; ensures ongoing training to understand guest expectations; solicits employee feedback, utilizes open-door policy, reviews satisfaction results; strives to improve service performance; ensures recognition across areas of responsibility.
• Additional responsibilities: provides information via telephone, written form, email, or in person; analyzes information and evaluates results to choose best solution; assists servers and hosts during meal periods and high demand times; recognizes good quality products and presentations; supervises daily shift operations in absence of Assistant Restaurant Manager; oversees financial aspects including purchasing and payment of invoices.

Requirements

High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area. OR 2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Schedule

Full‑time, on‑site.

Benefits

Bonus eligible.