Restaurant Manager

1500 Epcot Resorts Blvd, Lake Buena Vista, Florida, United States, 32830

About the Role

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Responsibilities

• Supervises and manages employees, including managing all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
• Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Leads, influences, and encourages others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Identifies developmental needs of others and coaches, mentors, or helps improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Ensures compliance with all food & beverage policies, standards, and procedures through training, supervision, and hands-on management.
• Ensures compliance with all applicable laws, regulations, food handling, and sanitation standards.
• Ensures staff understands local, state, and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees.
• Monitors alcohol beverage service in compliance with local laws.
• Provides services above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs.
• Manages day-to-day operations to meet customer expectations.
• Handles guest problems and complaints.
• Meets with guests informally to obtain feedback on quality of food, beverage, service levels, and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Manages service delivery to ensure excellent service from point of entry to departure.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies educational needs, develops training programs, and instructs others.
• Ensures employees are treated fairly and equitably.
• Improves employee retention and ensures ongoing training to understand guest expectations.
• Solicits employee feedback and reviews employee satisfaction results to address concerns.
• Ensures recognition is taking place across areas of responsibility.
• Assists servers and hosts during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees financial aspects of the department, including purchasing and payment of invoices.

Requirements

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Benefits

• Bonus eligible

Pay

$66,000-$94,000 per year

Schedule

Full Time