Restaurant Manager

About the role

The Restaurant Manager is responsible for inspiring a healthy lifestyle by serving amazing food and smoothies with a bit of tropical fun! The primary focus of this role is to lead and develop the team, maintain exceptional service standards, and ensure efficient day-to-day operations of the café.

Responsibilities

• Demonstrate a proven track record of developing team members into leadership roles.
• Fully proficient in all café positions; willing and able to work in any role when needed.
• Recruit, interview, hire, and train qualified Crew Members to maintain appropriate staffing levels.
• Lead each shift with a focus on goals, productivity, and positive team energy.
• Maintain and adjust employee schedules as needed; step in to cover shifts when necessary.
• Provide ongoing training and coaching to uphold brand standards and service excellence.
• Oversee daily operations including food preparation, smoothie making, customer service, and cleanliness.
• Enforce food safety and sanitation practices at all times.
• Conduct weekly food inventory and monitor reports to identify discrepancies or issues.
• Manage ordering, inventory, and invoice reconciliation for all products.
• Utilize SynergySuite to meet sales goals, manage labor, and control inventory.
• Oversee all aspects of cash handling, including safe counts and cash drawer reconciliations.
• Review and correct payroll hours weekly; ensure timely submission for accurate paychecks.
• Attend weekly calls, training sessions, and area meetings as required.
• Analyze and interpret Profit & Loss (P&L) statements to identify areas for improvement.
• Work a flexible schedule, including weekends, holidays, late evenings, and early mornings.

Requirements

• Excellent verbal and written communication skills.
• Strong leadership, management, and team development abilities.
• Valid driver’s license and current proof of insurance.
• Proficiency in Microsoft Word and Excel; ability to quickly learn other systems.
• Strong math, analytical, and problem-solving skills.
• Able to read, understand, and follow written and verbal instructions.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of restaurant experience, including supervisory or management responsibilities.

Skills

• Excellent verbal and written communication skills.
• Strong leadership, management, and team development abilities.
• Valid driver’s license and current proof of insurance.
• Proficiency in Microsoft Word and Excel; ability to quickly learn other systems.
• Strong math, analytical, and problem-solving skills.
• Able to read, understand, and follow written and verbal instructions.

Benefits

• Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist.
• We inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun!
• We started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun.
• We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations.
• In 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies.
• We added a range of wholesome food options to complement our smoothies, all made fresh.
• We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces.
• We combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience.
• We are guided by a simple belief: when you eat better, you feel better.

Pay

Salary Exempt

Schedule

50–55 hours per week (flexible hours). Must be willing to start as early as 6:00 AM or work until midnight, depending on café hours.