Restaurant Manager

Responsibilities

• Oversee daily operations:- Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
• Maintain high levels of customer service, satisfaction, and cleanliness.
• Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
• Recruit, train, and develop a team of skilled and motivated restaurant staff.
• Schedule and assign duties to ensure adequate coverage and efficient service.
• Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
• Ensure the delivery of exceptional customer service by setting and maintaining high standards.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
• Monitor and control operational costs, including labor, inventory, and supplies.
• Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
• Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
• Uphold health, safety, and sanitation standards, following local health regulations.
• Ensure compliance with all applicable laws, regulations, and airport security protocols.
• Maintain accurate records and documentation as required by company policies and procedures.

Requirements

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of restaurant operations, service standards, and best practices.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills with a customer-oriented approach.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work under pressure and handle challenging situations calmly and effectively.
• Knowledge of relevant health and safety regulations and compliance requirements.
• Flexibility to work shifts, including weekends, evenings, and holidays.
• Prior experience in the airport or hospitality industry is a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Passing background check.

Skills

• Leadership
• Customer Service
• Team Management
• Financial Management
• Compliance and Safety

Benefits

• Competitive Wages
• Profit Sharing Plan - Management
• Grove Bay Rewards Program
• Employee Referral Program
• Grove Bay Connect
• Advanced Training
• Tuition Reimbursement Program
• Train up Program
• Individualized training and development program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term disability/Long-term disability
• Paid time off
• Maternity Pay
• Paternity Pay
• Sabbatical
• Employee events
• Holiday Party
• Grove Bay Connect Social Portal

Pay

Competitive Wages

Schedule

Flexible schedule with potential for shift work, including weekends, evenings, and holidays.

Note: The exact schedule will be determined based on the needs of the position and the individual's qualifications.