Restaurant Manager at Grayson's

Location: Grayson's at Goodstone Inn, Middleburg, Virginia

Reports To: General Manager

Employment Type: Full-Time, On-Site

About the role

Grayson's at Goodstone is an estate‑driven dining destination on the Goodstone estate in Middleburg, Virginia. The restaurant emphasizes seasonal ingredients grown on Goodstone Farm, thoughtful food, polished service, and a connection to the land.

The Restaurant Manager leads daily front‑of‑house operations, shaping service culture, standards, training, and team development while collaborating closely with culinary and estate leadership.

Responsibilities

• Lead daily front‑of‑house operations across breakfast, lunch, brunch, dinner, holidays, and special events.
• Maintain a visible floor presence during key service periods, directing service flow, pacing, table coverage, and guest engagement.
• Train, coach, mentor, schedule, and manage front‑of‑house staff; provide real‑time feedback and enforce performance expectations.
• Set and uphold standards for service knowledge, professionalism, attendance, teamwork, and accountability.
• Address guest concerns promptly and lead thoughtful service recovery.
• Partner with the Executive Chef and restaurant leadership to ensure seamless front‑ and back‑of‑house communication.
• Support wine and beverage service standards and coach team members on basic pairing guidance.
• Monitor labor, scheduling, reservations, supplies, reports, opening and closing duties while remaining floor‑focused.
• Step into service roles during high‑volume periods, call‑outs, or staffing shortages to protect the guest experience.
• Assist leadership with recruiting, onboarding, training, performance management, and ongoing team development.

Requirements

• Three to five years of restaurant management or front‑of‑house leadership experience.
• Hands‑on wine knowledge, including varietals, regions, service standards, and basic pairings.
• Strong floor presence with a guest‑facing, lead‑from‑the‑front approach.
• Ability to solve problems, adapt quickly, and take ownership of outcomes.
• Experience building, training, and holding teams accountable.
• Comfort working in a small, evolving, high‑expectation hospitality environment.
• Flexible schedule, including evenings, weekends, holidays, and special events.

Benefits

• Medical, dental, vision, life, short‑term disability, and long‑term disability benefits for eligible employees (effective day 61).
• 401(k) with company match after one year of eligible service.
• Paid vacation and sick time for eligible employees.
• Employee discounts at The Goodstone Inn and Grayson's.
• Employee referral and bonus opportunities.
• Career development and training opportunities.
• Wellness resources, vision insurance, and dental insurance.
• Opportunity for advancement.

Schedule

Full‑time management position with a varied schedule that includes early mornings, daytime shifts, evenings, weekends, and holidays. The manager must be physically present during key service periods and adjust availability based on operational needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, carrying, and movement through active restaurant or kitchen areas.
• Ability to lift supplies and equipment weighing up to 50 pounds occasionally.
• Clear communication and safe work in a fast‑paced hospitality environment.

Supervisory Responsibilities

Directly supervises front‑of‑house staff, handling scheduling, training, coaching, performance management, and team development. The manager is expected to know the team, understand individual performance, and provide consistent follow‑up.