Restaurant Manager

Responsibilities

• Serving as an Advocate for the Busboys and Poeters brand
• Upholding Busboys and Poeters standards for employee performance and guest service
• Promoting cooperative effort, a team spirit, and good morale among employees
• Cooking, clearing tables, and serving food and drinks, when necessary
• Training and developing other staff members
• Evaluating employee performance, resolving personnel problems or grievances, and ensuring proper documentation
• Attending and conducting staff meetings, such as preshifts and manager meetings
• Coordinating and facilitating training programs for new hires
• Working closely with fellow Managers and the General Manager to ensure effective business operations
• Investigating and resolving guest complaints regarding food quality, service, or accommodations
• Managing one or more department schedules, as needed
• Monitoring compliance with health and fire regulations
• Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control
• Ordering and purchasing equipment and supplies
• Counting money and making bank deposits
• Reviewing financial statements, sales reports, and other performance data
• Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation, and safety
• Performing daily inspections and periodic audits to check safety of equipment and ensure food is cooked properly
• Supporting the Events Team in managing seamless execution of events
• Maintaining the cleanliness of the space
• Performing other work-related duties as assigned

Requirements

• Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 2 years
• High school diploma, GED certificate, or demonstrated sufficient reading and math skills to read manuals and prepare computer reports
• Hospitality and restaurant management certification or college degree preferred
• Strong team-building and communication skills to train and motivate employees
• Excellent customer service, treating guests like family
• Strong time management skills and accuracy to deal with a variety of duties
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
• Willingness to work evenings, weekends, and holidays, as required
• Able to meet deadlines, even during high volume periods
• Current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or ability to acquire appropriate licensure within 30 days