Restaurant Manager

Responsibilities

• Lead and oversee daily restaurant floor operations.
• Ensure exceptional, warm, and consistent guest service throughout every shift.
• Support and coach servers, hosts, runners, bussers, and other front-of-house team members.
• Conduct pre-shift meetings and communicate daily priorities, reservations, events, and service standards.
• Maintain a strong presence on the floor and proactively address guest needs.
• Handle guest feedback and service recovery with professionalism and discretion.
• Ensure proper restaurant opening, closing, cleanliness, and operational procedures.
• Work closely with the culinary and bakery teams to ensure seamless communication between front and back of house.
• Maintain staff appearance, punctuality, professionalism, and adherence to Bianca standards.
• Aid in training and onboarding new team members.
• Support scheduling, staffing, and daily operational needs as required.
• Aid in maintaining beverage, food, service, and hospitality standards.
• Assist with special events, private dining, and VIP guest experiences.
• Lead by example and create a positive, respectful, and collaborative team environment.
• Control the cost of goods as well as waste management.
• Inventory management of the restaurant.
• Be responsible for the health & safety compliance.
• Be a main point of contact for the food/service inspections that occur on property.
• Restaurant software knowledge of POS System (U-Serve/Lightspeed, 7Shifts).

Requirements

• Previous restaurant management or supervisory experience.
• Strong knowledge of full-service restaurant operations.
• Fine dining or upscale hospitality experience preferred.
• Excellent communication and leadership skills.
• Confident, polished, and professional presence.
• Strong attention to detail and ability to multitask.
• Ability to remain calm and solution-oriented in a fast-paced environment.
• Passion for hospitality and creating memorable guest experiences.
• Strong understanding of service standards, guest recovery, and team development.
• Ability to work evenings, weekends, and holidays as required.
• Able to lift up to 50lbs.