Jobs · Management · Massachusetts

Restaurant Management

Cafua Management Company, a Dunkin Franchisee · Worcester, MA · 2 days ago
ManagementInternship
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate: EEO, legal, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's see what content we have. The posting: - Intro paragraph: "A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws." - Then "Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day." - Then "RESPONSIBILITIES INCLUDE (but Not Limited To)" followed by bullet list items (though not bullet but line separated). We need to turn into
  • . List items: - Recruit, hire, train and develop their employees - Communicate job expectations to their employees - Plan, monitor, appraise and review their employees’ job performance - Provide coaching and feedback; disciplines when appropriate - Create and maintain a guest first culture in the restaurant - Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals - Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws - Ensure Brand standards and systems are executed - Prepare and complete action plans; implement production, productivity, quality and guest service standards - Complete audits and implement plans to drive system improvements - Control costs to help maximize profitability - Execute all in-restaurant marketing promotions in a timely manner - Execute new product roll-outs including team training, marketing and sampling - Set sales goals and track results - Then "Requirements – Must be able to lift a minimum of 30 lbs Must be able to stand for 6+ hours at a time Must be 18+ years or older Must be authorized to work in the U.S. Fluent in English" - Then "COMPETENCIES" with many bullet-like paragraphs. Those are competencies, could be considered "Skills" or "Qualifications"? The instructions: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Responsibilities, Requirements, Competencies (maybe Skills). Also "What We Offer" includes benefits: Competitive salary, Health insurance, 401k per company policy, Two weeks of vacation, Life/disability insurance, Outings, recognition contests, Employee discounts and discounted pet insurance, Complimentary and discounted meals, Monthly Bonus Plan. Also description: "We are a family owned and operated business. With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills". Also later: "With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer". That's more about company. - Then "Skills Ability to be flexible with working hours and weekend day/s are required High School diploma, or equivalent Transportation: to work, banking if needed, attend all meetings and training as required Must be able to lift a minimum of 50 lbs. and stand for a period of up to 6 hours at a time Proficient in English At least 2 years of management experience, and experience working in the restaurant or retail industry" Note: There's duplication of lift requirements: earlier Requirements says lift min 30 lbs, later Skills says lift min 50 lbs. Both must be preserved. Probably we keep both as separate bullet points? Might combine but must preserve all info. We'll list both. We need to decide sections: - About the role: could be the introductory paragraphs (first two paragraphs about role and guest first culture). That seems appropriate. - Responsibilities: the list under RESPONSIBILITIES INCLUDE. - Requirements: the bullet list after "Requirements –". Also maybe include the later Skills? But Skills separate. - Qualifications: maybe not present; we have competencies but could treat as Skills. The instruction says use Skills heading for list of skills. We have a "Skills" section later. Also we have "COMPETENCIES" which could be considered Skills or Qualifications. We'll treat competencies as Skills? But we already have a Skills section later with specific items. Might combine? Better to have separate sections: Qualifications (maybe education/experience) and Skills (abilities). However we have "High School diploma, or equivalent", "At least 2 years of management experience, and experience working in the restaurant or retail industry" under Skills. Also "Proficient in English". Also "Ability to be flexible with working hours and weekend day/s are required". Also "Transportation: to work, banking if needed, attend all meetings and training as required". Also lift and stand requirements (again). So we could put those under Skills. - Competencies list could be under Qualifications? But they are more like behavioral competencies. Could be under Qualifications or Skills. Since we already have Skills heading, we could put competencies under Skills as well. But to avoid too thin sections, we could combine competencies and skills into one Skills section. However the instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements, Skills (which includes competencies and skills), Benefits. That's four sections. We must not create Pay/Schedule/Benefits unless posting actually states them. Benefits are stated: "What We Offer" includes list. So we can have Benefits section. Pay: Not explicitly stated (no salary number). So we should not create Pay section. Schedule: Not explicitly stated (no schedule details). So no Schedule section. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits. Now we need to extract content precisely, preserving all substantive info, not inventing. Let's gather each. About the role: combine first two paragraphs (including guest first culture). Ensure we keep all sentences. Paragraph 1: "A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws." Paragraph 2 (Guest First Culture): "Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day." We'll put these in

    tags. Responsibilities: list items as

    • . We need to ensure we keep punctuation exactly as in posting? Probably fine. List items: - Recruit, hire, train and develop their employees - Communicate job expectations to their employees - Plan, monitor, appraise and review their employees’ job performance - Provide coaching and feedback; disciplines when appropriate - Create and maintain a guest first culture in the restaurant - Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals - Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws - Ensure Brand standards and systems are executed - Prepare and complete action plans; implement production, productivity, quality and guest service standards - Complete audits and implement plans to drive system improvements - Control costs to help maximize profitability - Execute all in-restaurant marketing promotions in a timely manner - Execute new product roll-outs including team training, marketing and sampling - Set sales goals and track results Note: Some items have apostrophe like employees’ (with curly). We'll keep as is. Requirements: list after "Requirements –". Items: - Must be able to lift a minimum of 30 lbs - Must be able to stand for 6+ hours at a time - Must be 18+ years or older - Must be authorized to work in the U.S. - Fluent in English We'll put as
      • . Skills: combine competencies and later Skills list. First, competencies list (under COMPETENCIES). Each competency is a paragraph with bold heading? Actually format: "Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve the guest experience; asks questions, commits to follow-through Resolves guest concerns in a timely fashion Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations". That's a block. We need to break into list items? The instruction: Use
        • for any list of duties/requirements/benefits. For competencies, it's not explicitly a list but we can treat each competency as a list item. However we must preserve all substantive information; we could keep as paragraphs but better to list. Since it's a set of bullet-like items, we can make each competency a
        • . Let's extract each competency block. Competencies sections: 1. Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve the guest experience; asks questions, commits to follow-through - Resolves guest concerns in a timely fashion - Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations But the original text is a single paragraph with no line breaks. However we can split by sentences? Might be over-splitting. Safer to keep as a single paragraph per competency heading? The instruction says use
          • for any list of duties/requirements/benefits. Competencies are not duties/requirements/benefits but maybe we can treat as list. However to avoid over-interpretation, we could keep the competencies as a

            block preserving the original text exactly. But the original text is a run-on; we could keep as

            with the exact text. That preserves all info. Similarly for other competencies: Passion for Results, Problem Solving and Decision Making, Interpersonal Relationships & Influence, Conflict Management, Developing Direct Reports And Others, Business and Financial Acumen. We could keep each as a

            with heading ? But we cannot add extra headings besides

            for sections. We could embed the competency title as part of paragraph. Eg: "

            Guest Focus:

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