Restaurant Host, PT

Position Purpose

Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

Essential Functions

• Meet and greet guests as they arrive
• Ensure even distribution of tables for each server
• Always remember to smile
• Verbally communicate to server the table number sat and the number of guests
• Politely take guests to table; hand them menus, a wine list, and inform them who their server will be
• Inform guests of specials and leave with a courteous greeting
• Clean and display proper menus before, during, and after shift
• Check floor for debris, sweep and use carpet sweeper if necessary
• Assist wait staff and bus staff as needed
• Assist with to-go orders
• Thank all guests graciously and invite them to return
• Perform other duties as assigned per Manager

Requirements

• Must possess an innate desire to serve
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations
• Ability to remember, recite, and promote a variety of menu items
• Ability to move through a crowded room to seat guests
• Ability to relay important reservation requests to servers
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner — this involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions
• No prior experience required
• Prior hospitality experience preferred
• Ability to multi-task
• Ability to self-motivate during slow periods
• Ability to interact with adults and children in a professional manner
• Cash handling experience preferred
• Ability to direct guests to events throughout the hotel
• Maintain a clean environment and ensure area is always organized
• Clean all menus before, during and after shift
• Ensure proper posture is maintained while at maitre'd stand