Restaurant Host | Part-Time | PPL Center (Chickie’s & Pete’s)

Responsibilities

• Ensure that the foyer and host area is clean and neat at all times
• Smile and maintain a positive attitude at all times
• Greet guests in a warm, friendly and professional manner
• When possible, seek out guests personally when their table is ready rather than making an announcement
• Accompany guests to their tables and let them know who their server will be
• Inform guests about new menu items/specials, entertainment and area events
• Communicate with staff to ensure seating of guests occurs as per the organized seating chart in an order that does not overload the kitchen or a particular server
• Answer the phone in a friendly and professional manner. Always remember the person on the other end is a potential guest
• Respond appropriately to guest complaints; bring any issues to management’s attention
• Accompany guests who are there for a party to the appropriate party area
• Carefully pack all to-go orders
• Perform cashier functions for take-out orders and merchandise
• Stock all retail items and take inventory as needed
• Perform marketing and other promotional services as needed
• Clean, clear and set tables as needed
• Complete beginning, change, and end of shift side duties
• Keep restrooms clean and stocked at all times

Qualifications

• A high school diploma or equivalent preferred
• Previous experience as a restaurant host preferred
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests
• Ability to work a flexible schedule including nights, weekends, some holidays, and long hours
• Ability to prioritize tasks in a fast-paced environment
• Previous cash handling experience preferred
• Ability to learn to operate a cash register and corresponding system accurately
• Must perform physical activities in a variety of environmental conditions that require moderate strength, including cleaning, climbing, lifting, walking, balancing, and handling of materials
• Must be able to stand for long periods of time