Restaurant Host/ess - DoubleTree Midland West

Responsibilities

• Maintains an accurate, fair and up-to-date waitlist and seating chart.
• Informs guests when their table is ready.
• Escorts guests to their seats, provides menus to guests, and informs them of the name of their server.
• Takes reservations using Open Table, reviews the daily reservation book, and seats guests without reservations.
• Manages the seating rotation to ensure a smooth work flow.
• Communicates guest preferences to the service team verbally and through printed chits.
• Handles all guest service issues in an immediate and gracious manner.
• Completes table checks when assigned and responsible for operation of cash register.
• Reconciles cash till at start and close of shift.
• Maintains cleanliness of workstation and surrounding areas.
• Communicates guest preferences to the service team verbally and through printed chits.
• Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc.
• Handles side duties within each shift.
• Communicates guest preferences to the service team verbally and through printed chits.
• Notifies management of any possible seating delays.

Qualifications

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as knowledge of the details of the property and upcoming events.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Able to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Able to successfully multitask.
• Ability to maintain excellent attendance and punctuality.
• Ability to work all shifts, weekends and holidays.