Restaurant General Manager

Primary Responsibilities

Provides direction and leadership for full-service upscale restaurant. The General Manager is responsible for leading the restaurant and staff in achieving the operational and financial goals, managing the performance, maintaining the facilities in accordance with The ‘Quin House service standards, and ensuring high member satisfaction and exceptional dining experience.

ESSENTIAL JOB ELEMENTS

• Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
• Manage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage, events, and rooms quality, cleanliness and sanitation
• Implement overall food & beverage strategy that aligns with organizational policies and goals
• Develop and recommend the annual budget, marketing plans and objectives and manage within those approved plans
• Monitor and analyze cost center financial performance and contribution to club’s profitability
• Implement and maintain F&B marketing and other marketing activities and club programming initiatives
• Hire, train, empower, coach and counsel, and performance reviews
• Hire, train, empower, coach and counsel, and performance reviews
• Manage payroll, reports, forecasts, inventory and budget for the restaurant
• Introduce procedures to increase member and employee satisfaction
• Understand all policies, procedures, standards, specifications, guidelines and training programs for The ‘Quin House
• Assume 100% responsibility for the quality of services provided
• Fulfill purchasing and inventory responsibilities on a daily/weekly basis
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop the staff in all areas of managerial and professional development
• Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
• Assume additional tasks assigned to you by your direct supervisor or any manager of The ‘Quin

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms and frequently ascend and descend multiple flights of stairs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.