Restaurant General Manager

About the role

As a Head Coach (General Manager), you will lead, strategize, and mentor your store’s team, driving operational excellence and delivering exceptional guest experiences through data-driven insights.

Responsibilities

• Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion.
• Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
• Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
• Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
• Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
• Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
• Execute Head Coach Career Path Duties, performing all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
• Strong financial acumen: managing budgets, labor, and P&L effectively.
• Proven experience hiring, coaching, and developing high-performing teams.
• Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
• Data-driven mindset with curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations is a plus.

Qualifications

• Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
• 3+ years in food service, with at least 2 years in hands-on management.
• Skilled in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.

Skills

• Leadership and team management skills.
• Food safety and quality assurance knowledge.
• Financial management and budgeting skills.
• Technology proficiency, particularly in digital tools for operations and reporting.
• Data analysis and decision-making abilities.
• Adaptability and problem-solving skills in a fast-paced environment.

Benefits

• Competitive base salary + 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation + wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact your team, community, and business.
• A collaborative team that lives our core values.
• Clear career path for personal and professional development.

Pay

Competitive base salary + 20% bonus potential.

Schedule

Flexible schedule to accommodate the needs of the position and the store.