Restaurant General Manager

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Supervise all aspects of the hotel's restaurant operations: restaurant, lounge, to-go area, room service, and living room café.
• Engage and supervise Front-of-House team members, set clear expectations, and establish accountability in a team setting.
• Create and support a positive working environment that promotes curiosity, teamwork, and fosters growth.
• Oversee daily activities such as side work, purchasing, and receiving daily inventories.
• Ensure total awareness of in-house VIPs and review names with staff members during pre-service briefing.
• Develop Beverage Menu items that are priced with sensitivity to beverage costs and profitability, cocktail recipes have been thoroughly tested, presentations and portions control are carefully reviewed before placing items on bar menu.
• Comply with all federal, state, and local legal requirements, including food safety certification. Ensure application of procedures and regulations to staff concerning hygiene and sanitation, fire and safety, and emergency protocols.

About the role

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Dear Charles is Study Hotels latest culinary offering opening inside The Study at Johns Hopkins. Situated proudly at the crest of the hill, as Charles Village rises to the center of the campus, Dear Charles is ideally positioned to instantly become the place for spirited conversations, local gatherings, and celebrations. With a welcome personality, Dear Charles will engage the community in a positive social dialogue, expressed through a singular informed voice and endearing sense of humor.

Dear Charles will feature a menu offering cuisine influenced by its Mid-Atlantic location with the warmth and everyday expectations of a village tavern. Elevated but not fussy, our goal is to offer familiar dishes, using locally sourced ingredients, with a range of robust and health-conscious options to meet the needs of a diverse community.

Qualifications

• Education: High school diploma or general education degree (GED).
• Experience: 3+ years of related experience in a fine dining or upscale casual environment, and recently employed in a restaurant management position.
• Certifications: ServSafe and TIPS Alcohol Training.
• Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.

Skills

• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.

Benefits

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.