Restaurant General Manager

General Description

The GM is the leader of the Potbelly shop! He or she should bring his or her Positive Energy each and every day to Build and Inspire our teams and to make Potbelly a fun place for our customers, too. He or she should have the ability to see “Big Picture” of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift.

Essential Function

• Select and hire great employees who represent Potbelly Values.
• Train and develop all employees to the next level.
• Assess staff abilities.
• Create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Build relationships among team members.
• Provide effective and open communication on goals during team meetings.
• Recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Administer all in-shop employee benefits and payroll procedures.

Custome Customers

• Make customers really happy.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop.
• Ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Continuously improve customer feedback program scores.

Sales

• Increase comp sales and deliver budgeted sales each period.
• Create marketing plan.
• Lead local shop marketing to increase sales.
• GM ideally lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities.
• Create shop plan to continuously improve the business.

Profits

• Control cost of goods, variances and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; Ability to understand and learn from financial reports.
• Ability to increase flow-through.

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 45 hours per week.
• Ability to stand/walk for 9-10 hours per day.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Frequent mobility for periods of up to five hours.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Knows, lives and can teach The Potbelly Advantage.
• Adopts the Potbelly Values as their personal values.
• Has excellent communication skills, including active listening and the ability to ask great questions.
• Possesses a sustained record of leading teams to success.
• Possesses an extremely strong work ethic.
• Is educated and is an active learner.
• Has the initiative to solve problems and to get things done correctly and on time.
• Knows how and successfully grows our sales/business profitably.

Minimum Qualifications

• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
• Experience in the Restaurant Industry, preferred.
• High School degree; Bachelor’s degree, preferred.
• Strong business acumen.
• Ability to see “Big Picture.”
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
• Open availability.

Preferred Qualifications

• Microsoft Office skills.

Additional Information

• Job Title: General Manager
• Department/Function: Operations
• Location: Field, in Shop
• Reports to: District Manager
• Details: Full-Time, NonExempt
• Travel Requirements: Rarely