Restaurant General Manager

Job Summary

Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality.

Job Responsibilities

• Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA."
• Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.
• Drive incremental sales through exceptional service and coaching team members on upselling techniques.
• Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends.
• Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.

Restaurant-Centric Focus

• Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness.
• Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.

Leadership And Management Skills

• Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews.
• Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.

Job Requirements

• Requires progressive restaurant/hospitality management experience.
• For external hires, recent prior experience as a General Manager is required.
• Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
• Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
• Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.
• Understanding of managing inventory, cost of goods, financial control (P&L)
• General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems

Preferences

• Experience in casual or upscale dining
• Hospitality or Business degree
• Culinary and kitchen acumen - experience managing / running culinary / kitchen operations

Benefits

We Offer Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off. Competitive Pay & Performance Incentives: Monthly and annual bonuses based on performance. Professional Development: Paid management training program to enhance skills and advance career - we promote from within. Exclusive Discounts: Access exclusive employee discounts. Holidays: Most locations closed on Thanksgiving and Christmas. Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Pay

P.F. Chang's Pay Range (based on experience): $90,000.00 - $110,000.00 / year