Restaurant General Manager

About the role

The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant’s goals and creates a plan to achieve the goals.

Responsibilities

• Lead a team of Department Managers, helping them set their own goals, following up on their progress, and providing coaching and direction to improve their Departments.
• Oversee other Managers, making sure customers get a fast, accurate, friendly experience every visit.
• May be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.
• May lead Departments and manage assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to teams, following up, and reporting results.

Department Manager responsibilities (oversight areas)

• Guest Service Department Manager: May include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter, McCafé, and Drive-Thru areas are organized for the best service.
• Kitchen Department Manager: May include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items added to the menu.
• People Department Manager: May include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. May also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Qualifications

• Previous General Manager experience running high volume locations.
• Background in quick service restaurants strongly desired, or experience in hospitality or retail.
• Must be 18 years or older to be a manager.
• Positive team player with flexible schedule.
• Passion to work in a fast-paced environment.

Benefits

• Flexible scheduling options
• Paid time off (PTO)
• Insurance
• Free meals
• 401K with company match
• Next day pay
• Tuition assistance
• Employee referral program
• Incentives
• Training opportunities