Restaurant General Manager
About the role
Able to perform all responsibilities of restaurant team members
Lead team meetings
Deliver training to restaurant team members
Ensure Brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicates restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing and sampling
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Completion of DCP and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
Engages with Dunkin' Brands Field Operations team as appropriate
Responsibilities
- Recruit, hire, onboard and develop restaurant team members
- Plan, monitor, appraise and review employee performance
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- College Degree preferred
Qualifications
- High school diploma or equivalent
- At least 1 year of relevant work experience
Skills
- Leadership
- Training
- Customer service
- Financial management
- Inventory management
- Team management
Benefits
- Comprehensive health insurance
- 401(k) retirement plan
- Flexible scheduling
- Professional development opportunities
Pay
- $15 - $18 per hour
Schedule
- Variable hours to accommodate restaurant operations